Frequently Asked Questions
Frequently Asked Questions
Who is Selling Cozy Cookies Near Me?
Is Cozy Cookie safe for children under age 3?
Is Cozy Cookie washable?
Can Cozy Cookie be put in the freezer?
How big is Cozy Cookie?
What is Cozy Cookie filled with?
What if I don’t want to order over the internet?
What if I want to send a gift or have my order shipped to a different address?
How will I know when my package was shipped and where it is?
What if I am unsure about the Paypal process or terms they use?
Who is Selling Cozy Cookies Near Me?
Please use our Store Locator to find a retail location that carries Cozy Cookie near you.
In addition, there may be a fundraising organization in your area that you can purchase Cozy Cookies from.
Is Cozy Cookie safe for children under age 3?
Cozy Cookie has recently passed additional testing both in the US and Europe. Cozy Cookie has been found suitable for all ages. The rice filling is non toxic and sewn inside a liner inside the polar fleece outer lining. There are no choking hazards as the costumes and features are all just fabric or embroidered. We have found that Cozy Cookie has very broad appeal to all age ranges. Some people and children like their Cozy Cookie whether it is warm or not and enjoy the bedtime story and the comfort of the soft fleece. Most people enjoy warming it a little. Warming instructions should be followed carefully. There should ALWAYS be responsible adult supervision (an adult should check the warmth when Cozy Cookie is removed from the microwave) when warming Cozy Cookie for anyone.
Cozy Cookie is surface-washable only. Should Cookie get inadvertently a bit wet, it is important that it be completely dry and there should be no clumping of the rice before warming again.
Can Cozy Cookie be put in the freezer?
Cozy Cookie has not been tested as a cold pack in the freezer, but some customers say that it works quite nicely!
Cozy Cookie is about 11 inches high and weighs about 2 lbs. The Gingerbread House package measures 13” by 10” by 2”.
What is Cozy Cookie filled with?
Cozy Cookie is filled with rice and a few cloves for the scent.
What if I don’t want to order over the internet?
You may call the toll free line at 877-568-9723 or 509-968-9165 to pay with a credit card. (Be aware that it may take awhile to get back to you. We are a small operation and have geared up as best we can for the rather sudden international exposure Cookie is getting!) You may also send a check or money order for the total amount to The Edson W right Company, P.O. Box 112, Ellensburg, WA. 98926. Washington residents add 7.7.% sales tax.
What if I want to send a gift or have my order shipped to a different address?
Go ahead and put the shipping address where you want the package shipped. There is also a place for a gift message. We will enclose a card with your message on it. The order may say that you have provided an unconfirmed address – that simply means it is not the address where your credit card is billed. The order will still go through.
How will I know when my package was shipped and where it is?
You will be sent confirmation and tracking number from UPS via e-mail. The e-mail will be from UPS, so be sure not to delete it. To track your package using the tacking number in the email from UPS please visit the tracking page.
What if I am unsure about the Paypal process or terms they use?
Though the process may seem cumbersome the first time you use it, Paypal is operated by e-Bay and is used worldwide by millions of people daily and is totally secure and reliable. The order may say that you have provided an unconfirmed address – that simply means it is not the address where your credit card is billed. The order will still go through.